Welcome to Citizens Advice Torbay

Citizens Advice Torbay provides a free, impartial and confidential service to everyone.

Due to the ongoing Coronavirus pandemic, we have reluctantly taken the decision to close our face-to-face services in Paignton until further notice.

We still continue to deliver our service through our enhanced Adviceline but would first ask that you visit www.citizensadvice.org.uk for initial advice and information. Our Adviceline number is 0808 2787859 (Freephone), and is currently available as follows:
Monday – Friday 09:30am – 12:30pm


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Latest News

Advice Column: Energy Prices Read More

TV Licence

At Citizens Advice we are concerned that Torbay residents may need help with the new way to get a free tv licence. So, if you are 74 years or older and concerned about paying your licence fee, then talk to us. We can help you with the calculations to see if you are eligible for any Pension Credit – even an award of a £1 a month pension credit would mean a free tv licence.
If you aren’t eligible for the free licence, then there is a pay fortnightly/monthly plan available for which we can refer you, which might be easier than paying a lump sum.

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Could it be a scam?

Scams can affect anyone, so it’s important to know how to spot one. Check how #ScamAware you are on our new quiz 

Watch out for coronavirus scams

Whether that’s emails pretending to be from the government, adverts selling face masks at high prices, or someone knocking at your door asking for money for a fake charity.

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How we can help

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Find out about all the different ways you can get advice from us, including self-help resources.


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Please visit the contact page for ways to get in touch, and follow the link below to find our opening times.

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