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New Vacancy – Generalist Adviser (Trainee)


Starting salary: £26,121per annum

Salary scale: £26,121 – £28,649 per annum

Hours: 37 hours a week

Contract: Fixed term for one year

Work base: Hybrid with attendance at outreach locations in Torbay as required

Application deadline: 5pm on Friday 21st June 2024
Interview date: w/c 8th July 2024
Start date: 1st August 2024 (subject to any notice period)


The Core Advice Service Team provide advice face to face within our office, over our telephone adviceline and via outreach work at locations across Torbay.

This role is primarily office-based with some Outreach work completed at locations in the Torbay area. This is a hybrid working role. 

It’s a varied role – you will be advising clients in many different enquiry areas with a focus on benefits, budgeting, grants, and income maximisation but also covering debt, consumer, employment, family, housing, and immigration. You will deliver quality advice to clients either face to face or over the telephone. There is no average client contact – advice is tailored, and each client is treated equally. 

It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across Torbay. 

Full details of the role, person specification and application documents can be found in the job pack below:

Outreach Generalist Adviser Job Pack -May 24 (Word doc)
Outreach Generalist Adviser Job Pack -May 24 (PDF)

Applications to be returned to by the advertised deadline.


Volunteer Trustees Needed

Citizens Advice Exeter and Citizens Advice Torbay are looking to further strengthen our Boards of Trustees

Citizens Advice Exeter and Citizens Advice Torbay are separate and independent charities, with separate Boards of Trustees. For efficiency reasons we share senior staff and have many shared administration functions. We are both looking for new Trustees.

The advice and assistance we give to people helps them to resolve their problems, providing life-changing outcomes. We also work hard both locally and nationally to use the knowledge we get from our clients to influence policy makers and legislation.

Do you want to join an organisation that:

  • Wants to help the community and change things for the better?
  • Wants to make sure everyone gets the advice and support they need?
  • Is committed to valuing diversity and promoting equality?

If so:

  • Do you have the appropriate skills, and the time?
  • Do you want to get involved in running influential and important local charities?


Both Charities  are currently looking to recruit at least two Trustees

Citizens Advice Exeter is also looking to recruit:

  • A Vice-Chair Resources to, initially, chair the Resources Committee with a view to becoming the Chair in the next 12 months on the retirement of our current Chair, who has been in post for 20 years.


Citizens Advice Torbay is also looking to recruit:

  • A new Treasurer to replace the existing incumbent, who leaves at the end of May 2024, who has been in post for 3 years.


People from all backgrounds are welcome to apply. We actively encourage applicants from minority groups.

Both charities would prefer applicants to be resident close to the EX postcode (for Exeter) and TQ postcode (for Torbay), or to have a good awareness of the local social issues.


You must be able to attend at least eight evening meetings a year (CA Exeter), or at least six meetings a year (CA Torbay). You will need to undertake appropriate training, to keep yourself briefed on current issues, and to think strategically to help drive the Charities to achieve their long-term objectives.

In return, you will benefit by

  • Joining a family of paid staff, volunteers and fellow trustees who all work together to provide an excellent quality of service to our clients
  • The pleasure of using your skills and experience to help others
  • developing new skills and learning from your fellow trustees
  • gaining the satisfaction of giving back to your community.


Further information on the work of Citizens Advice Exeter can be found at

, and for Citizens Advice Torbay at

The relevant Role Descriptions are available by

Letters of application should be returned to