Vouchers for Pre Payment Meters

In conjunction with Torbay Council we are are helping households struggling with the costs of essentials this winter through the Household Support fund

We are the partner for issuing fuel vouchers for those on prepayment meters only

Currently the wait time is around 3 – 4 weeks from receiving your call to issuing a voucher

The fund is open until 31 March 2022.


Currently you can request a pre payment voucher through our freephone phone line only 0808 2787859. Please be aware we are receiving a high level of calls whilst we process many applications.

How we can help

To qualify for the vouchers you need to be on a pre payment meter and struggling with your household bills

We will contact you to go through some key questions and information we need

You will get help for 3 months based on the number of people in your household (including children)

Household Support Fund

If you would like more information on applying for other aspects of the fund;

  • buying food or other essential items like cleaning products and laundry costs
  • paying your energy bills or topping up your meter
  • buying warm clothing, bedding or sanitary items
  • repairing or replacing fridges, freezers, cookers or heaters
  • internet and phone bills
  • essential transport costs

Then visit the Torbay Council website on this link – Household Support Fund – Torbay Council