We are Citizens Advice Torbay, your local free advice and information service!
We are here to help you to understand your rights and responsibilities, help you find a way forward and campaign for change on the issues that affect people’s lives. We are a local charity, staffed predominantly by volunteers and available to everyone across Torbay.
During the pandemic, we had to change the way we worked, but we are still very much here to help, no matter who you are and no matter what your problem.
You can contact us through our enhanced Adviceline but would first ask that you visit www.citizensadvice.org.uk for initial advice and information.
Our Adviceline number is 0808 2787859 (Freephone) and is currently available Monday – Friday 9.30am -12.30pm
How can we help?
Get advice online from Citizens Advice
At Citizens Advice we are concerned that Torbay residents may need help with the new way to get a free tv licence. So, if you are 74 years or older and concerned about paying your licence fee, then talk to us. We can help you with the calculations to see if you are eligible for any Pension Credit – even an award of a £1 a month pension credit would mean a free tv licence.
If you aren’t eligible for the free licence, then there is a pay fortnightly/monthly plan available for which we can refer you, which might be easier than paying a lump sum.
Could it be a scam?
Scams can affect anyone, so it’s important to know how to spot one. Check how #ScamAware you are on our new quiz
National Consumer Week – Our top 3 messages to consumers
1. It’s important for us to make eco-friendly decisions as we work towards net zero,
and that includes things like making our homes more energy efficient. But it’s
also important that you can take these steps in a safe and secure way. By
following our advice you can equip yourself with the knowledge and confidence
you need to make the best decisions.
2. There are some misleading claims out there, so here are some things you need
to look out for when making these decisions:
○Pressure selling and mis-selling
3. Sometimes things still go wrong, and if they do we’re here to help. Get in touch
with the consumer service or visit our advice pages for more support.
How we can help
Looking for advice?
Find out about all the different ways you can get advice from us, including self-help resources.
How we can help
We’re here to help.
Please visit the contact page for ways to get in touch, and follow the link below to find our opening times.