The FAIR project is an advice and support service for people over 50 in Torbay. FAIR offers a wide range of help with benefits – checking entitlement; how to claim; challenging decisions – as well as things like blue badge applications and getting the best utility deals. We can also refer people for specialist debt advice. The project is a joint venture involving local community groups and led by Citizens Advice Torbay.

Cafe Opening Times:

Monday to Friday 10am – 3pm (excluding Bank Holidays)

Crafty Fox Café ‘n’ Hub, 103 Foxhole Road, Paignton, TQ3 3SU

Tel: 01803 669005

Please call into the Crafty Fox and meet a member of our friendly team. One of our volunteers will assist you and  if necessary refer you to one of our partner agencies for specialist advice and support.

FAIR Advice & Support – Monday & Tuesday 10am – 1pm.

Citizens Advice Outreach – Wednesday & Thursday 10am – 1pm.

Please call in or phone for more information.


Join us as a FAIR volunteer

The FAIR project is recruiting volunteers to deliver financial advice and information at various community settings across Torbay. This is an exciting opportunity for people who want to help others in their local community, learn new skills or utilise existing ones.

No experience is necessary as we offer a comprehensive training programme, including sessions on client confidentiality, listening skills, identifying advice needs, introduction to welfare benefits, effective form filling, financial capability and mental health awareness.

The service is for people aged 50 and over and we are particularly keen to recruit volunteers from this age group.

For more information on becoming a FAIR volunteer please email our FAIR coordinator Susan Bottomley:

Alternatively, you can call her for an informal chat on 07706 714366.

FAIR is an Ageing Well Torbay funded project that helps reduce social isolation in older people by providing financial advice, information and resilience. Ageing Well Torbay is a 6 year programme funded by the National Lottery Community Fund using National Lottery Funding. It is led by Citizens Advice Torbay and is made up of the following providers:

  • Age UK Torbay
  • Brixham Does Care
  • Homemaker South West
  • Healthwatch Torbay
  • Mencap
  • Sanctuary Housing
  • Torbay Advice Network
  • Brixham YES
  • VisualEyes Torbay – formerly Brixham Blind Club
  • Crafty Fox Café
  • Acorn Centre







Citizens Advice Torbay are holding a 4 day event @ Paignton Library on the 20th, 21st, 23rd & 24th January! 10am - 3pm!

They will show you how to use the free Citizens Advice energy price comparison tool!

There will also be plenty of leaflets and giveaways!
TorquayCAB photo

If you’re aged 50 and over and want to understand your pension options we offer free, impartial guidance through Pension Wise.

Find out more and book your appointment

Every year @CitizensAdvice helps millions of people with different kinds of problems. Yet many of the problems we see could be prevented.

This #GE2019 we’re calling for all parties to take action so that fewer people face the same problems in the future